A training course in the management of customer service

Date: 21-23 / 12/2014 
Time: three hours a day from 3:00 pm to 6:00 in the afternoon. 
Hours: 9 hours 
Objective: To improve the level of customer service in the service institutions. 
Target group: all employees in the banking institutions and service. 
The main axes: 
1 components of the marketing process 
2. excellence in service performance 
3 some basic skills behavioral and technical service providers to gain access to excellence in customer service 
4. basic skills behavioral and technical service providers 
5. definition of competitive advantage 
6 models of the behavior of the audience - the customer - 
Coach: d. Imad Malhas.
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