News & Events
A training course in the management of customer service
Date: 21-23 / 12/2014
Time: three hours a day from 3:00 pm to 6:00 in the afternoon.
Hours: 9 hours
Objective: To improve the level of customer service in the service institutions.
Target group: all employees in the banking institutions and service.
The main axes:
1 components of the marketing process
2. excellence in service performance
3 some basic skills behavioral and technical service providers to gain access to excellence in customer service
4. basic skills behavioral and technical service providers
5. definition of competitive advantage
6 models of the behavior of the audience - the customer -
Coach: d. Imad Malhas.